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ORDERS

Frequently Asked Questions

How long before my order is shipped?

Orders are generally processed between 3-4 business days. We do not ship during weekends and holidays. 

International orders

International orders may be subject to import duties and taxes, which will be collected upon delivery. As a customer, you will be responsible for payment of such import charges. Fourfeels Inc. is not liable for any duties or taxes associated with any orders processed by Fourfeels Inc. 

Import charges are normally based on the item’s price, weight, dimensions, and country of origin, as well as any local taxes, duties and fees. However, as charges vary across countries, Fourfeels Inc. advises you to contact your local customs office for further information.

Can I sell your products on my website or in my own shop?

Please reach out to us at info@fourfeels.ca for further inquiries.

How do I redeem a gift card?

Gift cards are sent by e-mail and contain instructions to redeem them at checkout. From that e-mail, you will be able to write your personalized note and forward it to your lucky one. Our gift cards have no additional processing fees. 

How can I use my promo code?

You can enter your promo code at checkout. Please note that restrictions may apply depending on the purchased product as well as on-going promotions.

Can I use multiple promo codes at the same time?

Our website allows for one promo code per order. Please use the code that gives you the biggest discount now, and save the other for your next purchase!

Can I use my discount on any item?

Yes, unless otherwise specified. Please note that promo codes do not apply to gift cards purchases.

SHIPPING

Frequently Asked Questions

When are boxes shipped?

We ship within 3-4 business days for one-time orders. We do not ship during weekends and holidays. For subscriptions, please see the section above.  

How will I know when my order has shipped?

You will receive an e-mail confirmation when your order has been shipped.

Do you ship to my country?

We currently ship to Canada, United-States and Europe. Please contact us at for more information: hello@fourfeels.ca

International orders

International orders may be subject to import duties and taxes, which will be collected upon delivery. As a customer, you will be responsible for payment of such import charges. Fourfeels Inc. is not liable for any duties or taxes associated with any orders processed by Fourfeels Inc. 

Import charges are normally based on the item’s price, weight, dimensions, and country of origin, as well as any local taxes, duties and fees. However, as charges vary across countries, Fourfeels Inc. advises you to contact your local customs office for further information.

Am I eligible for free shipping?

Orders of $50 or more in Canada and United-States are eligible for free shipping.

EXCHANGE & REFUNDS

Frequently Asked Questions

I have an issue with my order. What should I do?

If you are not satisfied following the reception of your purchase, simply reach out to us at hello@fourfeels.ca. Please let us know how we can help and we will gladly assist you.

Any feedback is welcome! 

What can I do if there is an issue with my order?

If there is an issue with your order, please contact us at hello@fourfeel.ca and we will assist you. 

Non-returnable/refundable items:

Gift cards, consumable products, items on sale and items part of a promotion. Shipping fees for a refund will be at the cost of the consumer. 

Consumable products cannot be returned for sanitary reasons. 

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